The Moscow Integrated Public Service Center was a cathedral of quiet efficiency. Light streamed through its glass walls, glinting on the brushed-steel terminals where citizens could, in under five minutes, do anything from registering a new business to updating a passport. It was the physical embodiment of Kirill’s digital state, a place without queues, without paper, and without shouting.
In a small, forgotten corner of this vast, gleaming hall, at a dusty desk that served no discernible purpose, sat Pavel Ivanovich. He was a relic, a fossil preserved in the amber of a civil service protection law that had prevented him from being fired. His official title was “Senior Verifier of Ancillary Paperwork.” In front of him sat a red ink pad and a single, heavy, rubber stamp. It was a job that was a lie. The digital system handled everything. No one had needed his stamp in over a year.
Then, one Tuesday, a miracle. A young couple, their faces bright with the easy confidence of the new generation, approached his desk. A one-in-a-million software glitch had caused their freshly printed business certificate to be missing a non-essential ancillary code. The terminal, with a polite apology for the inconvenience, had directed them to the “Manual Verification Desk.”
A jolt of pure, forgotten power surged through Pavel’s veins. It was the first time he had felt relevant in years. He put on his reading glasses and examined their certificate with the painstaking, pedantic slowness of a true master of the craft.
“Ah, yes,” he said, a triumphant tone in his voice. “A classic error. Missing the sub-section seven C verification code. This will not do at all.” He looked at them over the top of his glasses. “To rectify this, you will need Form 84-C. The ‘Application for Rectification of Digital Omission.’”
The young couple, who had been born in a world of QR codes and digital signatures, simply stared at him. “A form?” the young woman asked, as if he had just asked for a papyrus scroll. “A paper form? What is that? Can’t you just… click a button?”
Pavel was in his element. “One does not simply ‘click a button,’” he said, savoring their ignorance. “You must go to the Central Records office on the third floor, have the form signed by the deputy registrar—he is only there on Tuesdays, you are in luck—and then return it to me, in triplicate. Then, I can apply the stamp.”
But while he was delivering his grand sermon on the sacred rites of procedure, the young woman had taken out her phone. She had scanned a small QR code on the side of the terminal, submitted a “system error report” directly to the Digital Ministry, and thirty seconds later, her phone chimed. A new, corrected, and digitally-signed certificate had just been emailed to her.
“Okay, fixed,” she said to her partner, ignoring Pavel completely as if he were a talking piece of furniture. “Let’s go get lunch. I’m starving.”
They turned and walked away.
“But… wait!” Pavel called after their retreating backs, a note of genuine panic in his voice. He held up his heavy rubber stamp. “You need the stamp! It is not official without the stamp!”
They didn’t look back. They were already gone.
Pavel Ivanovich was left standing alone in the vast, silent, gleaming hall, holding his useless instrument of a dead authority. A ghost in a machine that had been built so perfectly, it no longer had any need for him at all. The quiet, efficient whir of the service terminals was the only sound.
Section 73.1: The "Weaponization of Inefficiency"
Pavel Ivanovich represents a specific and powerful archetype: the petty bureaucrat whose power is derived not from doing his job, but from obstructing it. In the old system, his mastery of arcane rules and nonsensical procedures ("Form 27B-stroke-6") was a source of immense power. This "weaponization of inefficiency" is a hallmark of decaying, corrupt states. By creating artificial bottlenecks, the bureaucrat forces citizens to engage in bribery or supplication, reinforcing the state's absolute power over the individual's daily life. Pavel’s delight at the couple’s problem is the delight of a gatekeeper who has almost forgotten the pleasure of refusing entry.
Section 73.2: "Disruptive Technology" and the Annihilation of a Power Structure
The new digital state is not just a more efficient version of the old one; it is a fundamentally different system that represents a form of "disruptive technology." It does not try to reform Pavel Ivanovich’s department; it renders his entire department, and his entire worldview, obsolete. The conflict between Pavel and the young couple is a conflict between two different eras. He still thinks power resides in the control of physical processes (paper forms, stamps). They understand that in the new system, power resides in the control of information. Their ability to bypass him completely by using their phones is not just a technological workaround; it is the final, decisive victory of a new power structure over an old one.
Section 73.3: The Final, "Peaceful" Extinction
The epilogue provides a satirical but profound conclusion. The new, successful state did not need to purge or imprison every functionary of the old regime. It did not need a violent "de-Ba'athification." For the vast majority of the "Pavel Ivanoviches," the cogs in the old machine, their fate was a quieter and more humiliating one. They were not martyred; they were made irrelevant. By building a new system that was so efficient and transparent that it simply had no room for their old games of obstruction and petty tyranny, the revolution achieved the most peaceful and permanent form of victory. The final image is not of a defeated enemy, but of an obsolete one, a fossil left behind by the inexorable march of a better idea.